Privacy Policy

Who we are

Check our about page to learn more about us. Our website address is: https://houseofkingscreations.com

1. Information We Collect

We collect information in the following ways:

1.1 Personal Information (provided by you)

When you place an order, contact us, or create an account, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (securely processed by Paystack, Stripe, or other gateways)
• Order history
• Measurements (for bespoke orders)
• Any information you provide during consultations

1.2 Automatically Collected Information

When you visit the website, we may automatically collect:

• IP address
• Browser type & version
• Device information
• Pages viewed & time spent
• Cookies and tracking data
• Referral URLs.

1.3 Cookies & Tracking

We use cookies to:

• Improve website functionality
• Remember your shopping cart
• Personalise browsing experience
• Analyse website performance

You may disable cookies through your browser settings.

2. How We Use Your Information

Your information helps us deliver a seamless shopping and service experience.

We use data to:

• Process and fulfil orders
• Deliver products to your address
• Provide bespoke tailoring services
• Communicate order updates, promotions & support
• Improve website performance
• Prevent fraud, spam, or misuse
• Comply with legal obligations
• Provide personalized recommendations
• Enhance customer service and tailor fashion consultation services.

3. Payment Information

We do not store your full payment card details.

All payments are securely processed by trusted third-party payment gateways such as:

• Paystack
• Stripe
• PayPal
• Bank Transfer

These platforms are PCI-DSS compliant.

4. Sharing of Your Information

We do not sell or rent your personal data.

We may share information only with trusted parties such as:

• Delivery & logistics partners
• Payment processors
• Website hosting providers
• Marketing/email service providers (for newsletters)
• Tailors and production teams (for bespoke orders)

These third parties comply with strict data protection regulations.

5. International Data Transfers

Our business operates in the United Kingdom and Nigeria, and serves customers worldwide.

Your data may be processed in either region, always following GDPR and international data protection rules.

6. Data Retention

We retain your information:

• For as long as necessary to fulfil orders
• To provide customer support
• To comply with legal, tax, and business requirements

You may request deletion of your data anytime.

7. Your Rights (GDPR Compliant)

Depending on your location, you have rights including:

• Access to your personal data
• Correct or update your data
• Delete or restrict processing
• Object to marketing
• Request data portability
• Withdraw consent at any time
• To request any of these, contact us at:

📧 support@houseofkingscreations.com

📞 Check contact page.

8. Security of Your Information

We use advanced security measures:

• SSL encryption
• Secure servers
• Staff confidentiality rules
• Restricted access to sensitive information

However, no online system is 100% secure. You use the website at your own risk.

9. Changes to this Policy

We may update this Privacy Policy occasionally.

We will post changes here with a new “Last Updated” date.

10. Contact Us

If you have questions about this policy or your data:

House of Kings Creations

📧 Email: support@houseofkingscreations.com

📞 Phone: +44 7427473924

🌍 Website: https://houseofkingscreations.com/contact